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Shipping Terms & Conditions

We know how important it is that you receive your product from Radical Torque Solutions as soon as possible after purchase. We aim to dispatch all items in stock within 1 business day, and by using our regular courier service you should receive your goods within 3-4 business days. Upon dispatch from our warehouse, you will receive a notice containing information to track and trace your order. We will also provide an estimated delivery day. We will notify you if we are unable to meet our estimated delivery time frame but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Special Terms and Conditions relating to the Free Shipping;

The Free Shipping relates to metropolitan areas (as defined by our courier zones) within Sydney, Melbourne, Brisbane, Adelaide and selected surrounding areas. For orders in qualifying areas, upon checkout $0 will be shown in the courier charges section. For orders below the amount of $275 a fee of $6.80 applies. For orders that fall into the remote areas, upon checkout $41 will be shown in the courier charges section. A list of postal codes and cities where these remote surcharges apply is available in PDF format. HERE.

Our customer service team are happy to assist with any queries on (08) 82990355 if you are uncertain of eligibility.

• The Free Shipping is based on a final sale. If you wish to exchange or return items which were purchased within the promotional period, both the costs of sending the goods to you along with the return freight costs will be deducted from any refund provided. If you would like to clarify these costs prior to purchase, please call our customer service team on (08) 82990355 prior to purchase.

• Deliveries are made between 9.00am and 5.00pm weekdays. We can accommodate requests for a certain day of delivery (use our special instructions tab on the order form), however we use express couriers and they are unable to provide a specific time for delivery and cannot arrange to meet customers at a certain time. We strongly recommend that all customer nominate a safe place to leave the goods in the event they are not home (e.g. garage, out the back verandah etc.) or to get the delivery direct to your place of work. The special instructions section of the order form should be used for authority to leave requests.

• In the situation where a delivery has been attempted and there was nobody to accept the goods and no special instructions were provided, Radical Torque Solutions reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).

• Free Shipping is only available on items above $275 including GST & is provided at the discretion of Radical Torque Solutions Pty Ltd, and we reserve the right to cancel, modify or amend this offer at any time.